At jili7, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use jili7.id, how we use and store it, and what rights you have over your own data. Please read this page carefully so you know exactly how your information is handled on our platform.
A clear breakdown of the personal data we gather and why we need it.
When you sign up on jili7, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in line with Philippine gaming regulations. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years old. We also collect a username and password that you set during registration. All registration data is stored securely and is never shared with unrelated third parties. You can update most of this information by contacting our support team at [email protected].
To process deposits and withdrawals in Philippine pesos (PHP), jili7 collects payment-related information such as your GCash number, Maya account details, or bank account information. We do not store full card numbers or complete banking credentials on our servers. Transaction records including amounts, timestamps, and payment method references are kept for regulatory compliance and dispute resolution purposes. All payment data is transmitted using industry-standard encryption to protect it from unauthorised access. If you have questions about a specific transaction, you can refer to the Withdrawal page or contact our support team directly.
jili7 automatically collects data about how you interact with the platform, including the games you play, bets you place, pages you visit, and the time you spend on each section. This usage data helps us improve the platform experience, personalise content recommendations, and identify any unusual activity that may indicate a security concern. We also collect device information such as your browser type, operating system, and IP address for security and fraud prevention purposes. Usage data is analysed in aggregate form and is not used to make automated decisions that negatively affect your account without human review. You can find more details about how we use this data in the section below.
When you contact the jili7 support team via email or any in-platform messaging feature, we retain records of those communications to help resolve your enquiry and improve our service quality. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you provide. Communication records are kept for a reasonable period and are accessible only to authorised support staff. We may also send you service-related notifications such as account verification emails, withdrawal confirmations, and security alerts using the contact details you provided at registration. You can manage your notification preferences by reaching out to [email protected].
jili7 may collect general location data derived from your IP address to ensure that you are accessing the platform from within the Philippines, in compliance with our operating licence conditions. We do not collect precise GPS coordinates or track your physical movements. Device signals such as screen resolution, connection type, and browser language settings are collected to optimise the mobile experience for Filipino players. This information is used solely for platform functionality and security purposes and is not shared with advertisers. If you access jili7 through a VPN or proxy, please be aware that this may affect the accuracy of location-based features.
As part of our Know Your Customer (KYC) process, jili7 may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to verify your identity before processing your first withdrawal. These documents are reviewed by authorised staff only and are stored in a secure, access-controlled environment. Identity documents are retained only for as long as required by applicable Philippine law and our regulatory obligations. We do not use your ID documents for any purpose other than identity verification and fraud prevention. If you have concerns about how your documents are stored, please contact us at [email protected].
We only use your information for clear, legitimate purposes — here is exactly what that means.
The primary reason jili7 collects your personal data is to provide you with a functional, secure, and enjoyable gaming experience on our platform. Your account data is used to authenticate your login, process your bets and transactions, and display your account balance and history accurately. Usage data helps our technical team identify performance issues, fix bugs, and roll out improvements that benefit all Filipino players. We also use aggregated, anonymised data to understand which games and features are most popular so we can prioritise development accordingly. No individual player's data is used to make platform-wide decisions without proper review and safeguards in place.
jili7 uses your personal data to detect and prevent fraudulent activity, money laundering, and other forms of abuse that could harm the platform or other players. Transaction records and login activity are monitored for unusual patterns, and our security team may review flagged accounts to determine whether further action is needed. Identity verification data is used to comply with Philippine anti-money laundering regulations and our obligations as a licensed gaming operator. If suspicious activity is detected on your account, we may temporarily restrict access and contact you through your registered details to resolve the matter. Cooperation with Philippine regulatory authorities and law enforcement is carried out strictly in accordance with applicable law.
We use your contact details to send you important account-related communications such as registration confirmations, withdrawal status updates, security alerts, and changes to our terms or policies. These service messages are essential to the operation of your account and cannot be opted out of while your account remains active. jili7 does not send unsolicited promotional emails or SMS messages without your prior consent. If you have given consent to receive promotional communications and wish to withdraw it, you can do so by contacting [email protected] at any time. We will process your request promptly and update your communication preferences accordingly.
As part of our commitment to responsible gaming, jili7 uses gameplay and transaction data to identify players who may be showing signs of problematic gambling behaviour. This monitoring is carried out in the interest of player welfare and is not used for commercial profiling. If our systems flag a concern, a member of the responsible gaming team may reach out to offer support or apply account restrictions in line with our duty of care. Players can also proactively request self-exclusion or spending limits by visiting the Responsible Gaming page. All responsible gaming data is handled with the highest level of confidentiality and is not shared outside of the jili7 platform team.
Under the Philippine Data Privacy Act, you have clear rights — and jili7 is committed to honouring them.
You have the right to request a copy of the personal data that jili7 holds about you at any time. To make a data access request, simply contact our support team at [email protected] with your registered account details and a description of the information you are requesting. We will respond to your request within a reasonable timeframe in accordance with the Philippine Data Privacy Act of 2012. The information will be provided in a clear and understandable format. There is no charge for a standard data access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests.
If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. You can submit a correction request by contacting [email protected] and providing the correct information along with any supporting documentation if required. jili7 will review and update your data promptly, and will notify you once the correction has been made. Please note that some data fields, such as your registered name and date of birth, may require identity verification before they can be amended. Keeping your account information accurate helps ensure smooth processing of withdrawals and account security checks.
You may request the deletion of your personal data from jili7's systems, subject to our legal and regulatory obligations to retain certain records. For example, transaction records and identity verification documents may need to be retained for a minimum period as required by Philippine anti-money laundering laws. Where deletion is possible, we will action your request within a reasonable timeframe and confirm once it has been completed. Please be aware that requesting data deletion will result in the closure of your jili7 account, as we cannot operate an account without the minimum required personal data. To submit a deletion request, contact [email protected] with your account details.
You have the right to object to certain types of data processing, particularly where processing is based on legitimate interests rather than a legal obligation. If you believe that jili7 is processing your data in a way that is not justified or proportionate, you can raise an objection by contacting our support team. We will review your objection and respond with a clear explanation of our legal basis for the processing in question. Where your objection is upheld, we will cease the relevant processing activity without undue delay. For questions about your data rights under Philippine law, you may also refer to the National Privacy Commission of the Philippines.
If you have any questions about this Privacy Policy or how your personal data is handled, our support team is available around the clock. You can also explore our FAQ page for quick answers, review our Terms and Conditions, or register today to start enjoying everything jili7 has to offer Filipino players.